You'll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

If your order has not yet been packed or dispatched, we'll do our best to make changes. Please contact us as soon as possible.

Not at this stage, but our journals are beautifully packaged and make a thoughtful gift.

Yes! We ship to customers across Australia.

Yes. International shipping is available to selected countries. Shipping costs and delivery times are calculated at checkout.

Delivery times vary depending on your location. Once your order has been dispatched, Australia Post estimates are shown in your tracking information.

Tracking updates can sometimes take 24–48 hours after dispatch. If your parcel hasn't moved after several business days, please contact us and we'll investigate.

Our refillable journals are thoughtfully designed to support every stage of your fertility journey. Created with care, they provide space to organise appointments, medications, wellness, reflections, memories and everything in between.

Yes. Our journals use a premium six-ring binder system, allowing you to add, remove and rearrange pages as your journey evolves.

Yes. Refill packs are available so you can continue using your journal long after your initial purchase.

Our journals are A5 size, making them easy to carry to appointments while still providing plenty of writing space.

Our binders are made from premium vegan leather, selected for its durability, quality and timeless look.

No. While it's perfect for IVF, it's also suitable for IUI, ovulation induction, embryo transfer, donor conception, fertility preservation and anyone wanting to document their fertility journey.

Yes. Many of our pages encourage partner involvement, helping couples navigate the journey together.

Absolutely. Many customers purchase our journals as thoughtful gifts for a loved one beginning fertility treatment.

We accept major credit and debit cards, along with the payment options available at checkout.

Yes. All payments are processed securely through our trusted payment providers.

You can reach us anytime by emailing hello@hatchandhope.com.au.

We aim to respond to all enquiries within 1–2 business days.

We're here to support you throughout your journey. If you can't find the answer you're looking for, please don't hesitate to contact us at hello@hatchandhope.com.au. We're always happy to help. 💛